We fully understand
- some eyewear just aren’t meant to be.
RETURN and repairs
If you don’t love your sunglasses, we offer a simple and easy return service within 14 days after receiving your order. We just ask that the items are unworn and in their original FLATLIST packaging, otherwise we cannot accept your return. We send all of our shades with a black Faux leather case, green microfiber cleaning cloth and a FLATLIST box.
*Please remember to write your reference number and “RETURN AND REPAIRS” on the outside of the package to ensure a swift transit through any customs offices it may encounter. Excluding this information can result in a protracted delay of your return – and in worst case the customs office will send the package back to your address.
*Please note that you are responsible for the product until it reaches us, so please send the package with a traceable service so it can be located. Return shipping costs are not covered by FLATLIST.
Once we have inspected the returned goods, we will refund the total product value. A refund will automatically be issued to the card used to make the original purchase. We require that you ship the returned goods with a valid track and trace number for security and to make sure the package will not disappear during transit.
Vestergade 12, 1st floor
1456 Copenhagen K
Att: RETURNS & REPAIRS
*If you have any questions please do not hesitate to write us at