If you have a general enquiry or just want to have a chat about how to become FLATLISTED, please feel free to contact us at email@example.com. We promise we’ll get back to you as soon as possible.
GLOBAL SALES & DISTRIBUTION
For press inquiries please contact
Look us up @INSTAGRAM
SHIPPING & RETURNS
Our worldwide shipping possibilities are listed in our checkout section. Please note our information regarding shipping: We’re out enjoying the sun with family and friends Saturday, Sunday and public holidays, but will send out all purchases made through our shop as soon as possible.
Information regarding the specific dates for public holidays see here:
SHIPPING CLOSED: 1st of January / 18th - 22rd of April / 17th of May / 30th of May / 5th of June / 9th -10th of June / 24th - 26st of December / 31st of December
We hope you will enjoy the holidays with your family and friends.
RETURN & REPAIRS
We offer a simple and easy return service within 14 days upon receiving the your order. Before returning your order, for whatever reason, please contact us on firstname.lastname@example.org stating in detail the reason for the return. Once you have contacted us, return the order as described above to the following address:
Vestergade 12, 1st floor
1456 Copenhagen K
Att: RETURNS & REPAIRS
*Please remember to write “RETURN AND REPAIRS” on the outside of the package to ensure a swift transit through any customs offices it may encounter. Excluding this information can result in a protracted delay of your return – and in worst case the customs office will send the package back to your address.
Please note that you are responsible for the product until it reaches us, so send the package with a traceable service so it can be located. Return shipping costs are not covered by FLATLIST.
Once we have inspected the returned goods, we will refund the total product value. A refund will automatically be issued to the card used to make the original purchase. We require that you ship the returned goods with a valid track and trace number for security and to make sure the package will not disappear during transit.
We do not offer exchanges on any items. Instead, simply follow the instructions above and you will be issued a refund when we receive the unwanted product. In the mean time, you can place an order for the correctly sized item and it will be shipped immediately.